If your order is a Pre-Order you can expect your order to be shipped out in 2-3 weeks. If your order is Pre-Made you can expect your order to be shipped out in 5-7 business days.
What is a Pre-Order and a Pre-Made?
Pre-orders allow our customers to secure the product they desire in their preferred size and color, ensuring availability and preventing quick sell-outs. It also helps us avoid overstocking on certain items, saving time and money. Pre-made items are in stock products that we have, that are ready to be shipped out once purchase but are limited.
What if I picked the wrong color/size, can I exchange it?
Yes, If the wrong color or size was chosen and the order still hasn't shipped. We would gladly switch the color or size if the product is not yet sold out.
How do I track my order?
You will receive a email conformation on your order and the order #, you can track the shipping by simply going on the email you used to purchase the product. Estimate arrival date on your product should automatically apply once your order has been shipped. (please note if you can't find the email, check spam/junk mail).
I would like to return my item(s).
All orders are Non-Refundable unless the item is flawed. In the rare occasion that you receive a flawed item, reach out to us at etherealwearcontact@gmail.com , and provide an explanation, order number, as well as images displaying the flaw.
I have received the wrong item.
In the rare occasion that we send you the incorrect item, reach out to us at etherealwearcontact@gmail.com . Please provide a brief explanation, your order number, as well as images displaying the mistake.
I think the shipping courier lost my order/ My order was stolen.
Once your order is passed to the shipping courier, your package is 100% in their possession. We do acknowledge that delays may occur and cause frustration, however it is not in our control. Any issues that regard your order being delayed, lost, or stolen, must be investigated by the shipping company. We are unable to get in contact with them on your behalf to resolve any issues.
Other
If you have a question that is not answered within this shipping policy page or our FAQ page, please do not hesitate to reach out to the official Ethereal customer-care email : etherealwearcontact@gmail.com
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